A factory specializing in injection molds, Tsushima Co., Ltd. What are you making last time? This time, Mr. Tsushima, a limited company, talked about the service to customers that he always cherishes! -Are there anything you value with customer service? I agree. As I mentioned last time, molds for molding plastics are troublesome. We are ready to respond to such problems immediately and have the fastest repair system in place. The sliding part of the mold is a part that is moving and is easily damaged. If it ’s broken, you ’ll be able to visit it that day and fix it right away. When new parts are needed, it takes some time for the parts to arrive, but we are aware that it is the fastest anyway. Even in the case of repairs that cannot be done in-house, we are working with our partner factories on repairs. Although it is a small part, I think that it is gaining trust from clients by repeating such things. -How does it compare to other companies? Tsushima's goodness may be that a client first notices when he asks another company. I think that it was actually good that we were doing it for granted. Of course, both in terms of technology and service. For example, if it is determined that the design given by the customer is not easy to collapse, we may consult with you to change the shape of the product. I feel that the satisfaction of our customers has been improved through repeated meetings with designers. -Thank you very much!